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Support


From updates and technical developments to customer service - we are always at your side.

Competent care

Shop and content management systems are constantly being modernized. We check new versions of your system, improved functionalities and recommend an update if necessary. We then update your system with care and precision without disruptive failures for you and your customers.

Certainly up to date

A very important aspect is the security of your online shop. Your data and that of your customers are only secure if security gaps in the system are closed as quickly as possible. Your agency Kussin | eCommerce and online marketing is always well informed about changes and updates to our shop and content management systems and updates your system quickly and reliably.

Always ready thanks to the framework agreement

With you as a customer, we regulate the cooperation in support with a framework contract. Important points such as updates, further developments, bug fixes, 24-hour availability and customer support are regulated there. In this way, we can act quickly and within a defined financial framework without additional agreements or written approvals.

Permanent with a view to improvements

With our know-how, we are able to specifically analyze your finished shop in operation, isolate and correct weak points. With a continuous improvement process (CIP), we turn your shop and website into a long-term success story on the Internet.

Your system - always in view

We analyze your running system and optimize it with further technical developments and new functionalities as required.

Safety first!

We update your CMS or shop system in the event of security updates by means of a framework agreement and thus keep it up-to-date and secure.

We are always there for you!

We offer you 24-hour availability and always take care of your inquiries or those of your customers quickly and reliably.